While ISO 17025 provides general guidelines for testing and calibration laboratories, it is important to note that the scope of accreditation defines only specific tests that our laboratory is accredited for.

If tests are performed that are outside the scope of this accreditation, the quality manual, which is also accredited according to ISO 17025, clearly documents the procedures and processes for managing these situations. This also involve conducting the tests adhering to relevant standards and ensuring transparency with clients about the limitations of equipment. We think it’s crucial to maintain thorough documentation, training, and communication mechanisms to ensure that all tests, regardless of accreditation, are performed to the highest quality standards and meet client expectations.

To ensure the quality of test results, we implement several steps. Firstly, we verify our equipment regularly to ensure proper functioning and accurate measurements. Secondly, we use validated methods or (inter)national standards for conducting tests, ensuring reliability and comparability of results.
Additionally, we maintain a robust quality assurance system, including regular calibration, proficiency testing, and internal/external audits. Our staff undergoes extensive training and follow established protocols to minimize errors and ensure consistency.
Lastly, we have a review process in place, based on the 4-eyes principle, to verify the accuracy and validity of test results before they are reported to clients.

To track customer satisfaction with our services, we employ a yearly customer satisfaction survey. This survey allows us to gather feedback from our clients regarding their experience with our organization. Additionally, we have a well-established protocol in place to handle any complaints or questions that our customers may have. By addressing customer concerns promptly and effectively, we aim to ensure their satisfaction with our services and  continuously improve our performance.